Terms of Service

Effective Date: 1/14/2026
These Terms of Service (“Terms”) govern your use of the StillGrass Veterinarians website, client portal, and related online services (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms.
If you do not agree to these Terms, please do not use the Services.

About StillGrass Veterinarians
StillGrass Veterinarians (“StillGrass,” “we,” “our,” or “us”) provides veterinary services and related information for livestock and equine clients. Information provided through our website or client portal is for general informational and operational purposes only and does not replace an in-person veterinary examination or professional veterinary advice.
Use of the Website and Client Portal
You agree to use our website and client portal only for lawful purposes and in a manner consistent with these Terms. You may not:

• Use the Services in any way that violates applicable laws or regulations

• Attempt to gain unauthorized access to the website, portal, or related systems

• Interfere with or disrupt website or portal functionality

• Submit false, misleading, or fraudulent information

• Upload malicious code or attempt to compromise security

We reserve the right to suspend or terminate access if misuse is detected.

Client Portal Accounts
Certain features require creating a client portal account. You agree to:

• Provide accurate and current information

• Maintain the confidentiality of your login credentials

• Notify us promptly of any unauthorized account use

You are responsible for all activity conducted through your account.

Veterinary Services Disclaimer
Information provided through the website or client portal:

• Is not a substitute for veterinary diagnosis, treatment, or professional advice

• Does not establish a veterinarian-client-patient relationship on its own

• Should not be relied upon in emergencies

Veterinary services are provided only through proper consultation and examination, in accordance with applicable laws and professional standards.

Payments and Billing
Payments made through the client portal are processed by third-party payment processors. By submitting payment information, you authorize us and our payment processor to charge the specified amount.
StillGrass Veterinarians does not store full credit card or banking information on its servers. Billing disputes or questions should be directed to our office promptly.

Cancellations and Refunds
Policies regarding appointment cancellations, service fees, and refunds may vary depending on the service provided. Specific terms will be communicated at the time services are scheduled or rendered.

Intellectual Property
All content on the website and client portal—including text, images, logos, graphics, and design elements—is the property of StillGrass Veterinarians or its licensors and is protected by intellectual property laws.
You may not reproduce, distribute, modify, or use website content without prior written permission.

Third-Party Services and Links
Our Services may include links to third-party websites or tools (such as payment processors or analytics platforms). We are not responsible for the content, availability, or practices of third-party services.
Use of third-party services is governed by their respective terms and policies.

Analytics and Cookies
We use analytics tools, including Google Analytics and Wix Analytics, to understand how users interact with our Services. These tools may use cookies or similar technologies. By using our Services, you consent to this data collection as described in our Privacy Policy.

Limitation of Liability
To the fullest extent permitted by law, StillGrass Veterinarians shall not be liable for any indirect, incidental, consequential, or special damages arising from or related to your use of the website, client portal, or Services.
Use of the Services is at your own risk.

Indemnification
You agree to indemnify and hold harmless StillGrass Veterinarians, its owners, employees, and affiliates from any claims, damages, losses, or expenses arising from your misuse of the Services or violation of these Terms.

Modifications to the Services or Terms
We may modify or discontinue any part of the Services at any time without notice. We may also update these Terms periodically. Updated Terms will be posted on this page with a revised effective date.
Continued use of the Services after changes are posted constitutes acceptance of the revised Terms.

Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Illinois, without regard to conflict of law principles.