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Privacy Policy


Effective Date: 1/14/2026
StillGrass Veterinarians (“StillGrass,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, use our client portal, or interact with us online, in compliance with applicable Illinois and federal laws.
By using our website or client portal, you agree to the practices described in this Privacy Policy.

Information We Collect


Information You Provide Voluntarily

We may collect personal information when you:

  • Submit contact or inquiry forms

  • Create or use a client portal account

  • Request services or information

  • Schedule appointments or submit records

  • Make payments through the client portal

This information may include:

  • Name

  • Email address

  • Phone number

  • Mailing or billing address

  • Farm or business name

  • Information related to your animals or operation

  • Account login credentials

  • Payment-related information (processed by third-party providers)

  • Any other information you choose to provide

  • ​

Information Collected Automatically


When you visit our website or use the client portal, certain information is collected automatically, including:

  • IP address

  • Browser type and operating system

  • Device information

  • Pages viewed and time spent on the site

  • Referring URLs

  • General geographic location (city/state level)

This information is used to operate, maintain, and improve our website and portal.


Analytics Tools
We use Google Analytics and Wix Analytics to understand how visitors interact with our website and client portal. These tools collect information such as pages visited, session duration, and general usage patterns. The information is aggregated and does not directly identify you.
Google Analytics may use cookies or similar technologies to collect this data. You can learn more about how Google uses data by visiting Google’s privacy policy, and you may opt out of Google Analytics tracking through available browser tools.


Client Portal
Our client portal allows clients to securely:

  • View and manage account information

  • Communicate with our team

  • Access records and updates

  • Make payments

Access to the portal is protected through login credentials. You are responsible for maintaining the confidentiality of your account information and for any activity that occurs under your account.


Payments and Financial Information
Payments made through our client portal are processed by third-party payment processors. StillGrass Veterinarians does not store full credit card numbers or banking details on our servers.
Payment processors receive information necessary to complete transactions and are required to handle that information securely and in accordance with applicable laws and industry standards.


How We Use Your Information
We use collected information to:

  • Provide veterinary services and support

  • Communicate with clients and respond to inquiries

  • Manage client portal accounts

  • Process payments and maintain billing records

  • Improve website and portal functionality

  • Maintain internal business records

  • Comply with legal and regulatory requirements

We do not sell or rent personal information to third parties.


Cookies and Tracking Technologies
We use cookies and similar technologies to:

  • Enable website and portal functionality

  • Analyze traffic and usage

  • Improve user experience

You can adjust your browser settings to control or disable cookies. Disabling cookies may limit certain features of the website or client portal.


Disclosure to Third Parties
We may share limited personal information with trusted third-party service providers who assist with:

  • Website hosting and infrastructure (Wix)

  • Analytics and performance monitoring

  • Client portal functionality

  • Payment processing

These providers are permitted to use personal information only to perform services on our behalf and are required to safeguard it.
Our website may contain links to external sites. We are not responsible for the privacy practices or content of those third-party websites.


Data Security (Illinois PIPA Compliance)
In compliance with the Illinois Personal Information Protection Act (815 ILCS 530), we maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, or misuse.
In the event of a data breach involving personal information, we will comply with all applicable Illinois notification requirements.


Biometric Information
StillGrass Veterinarians does not collect biometric identifiers or biometric information, as defined under the Illinois Biometric Information Privacy Act (BIPA), through this website or client portal.
Communications and Opt-Out
If you provide contact information, we may communicate with you regarding services, appointments, portal activity, or information you have requested. You may opt out of non-essential communications at any time by contacting us directly or using unsubscribe options when provided.


Children’s Privacy
Our website and client portal are not intended for children under the age of 13. We do not knowingly collect personal information from children.
Your Rights (Illinois Residents)


Illinois residents may request to:

  • Access or correct personal information

  • Ask questions about how information is used

  • Request deletion of personal information, subject to medical, legal, or business record retention requirements

Requests may be submitted using the contact information below.


Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the website or client portal constitutes acceptance of the revised policy.

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